Terminology
- 3PL (Third Party Logistics)
- Assembly
- Blanket Wrap
- Chain of Custody
- Consolidation
- Customer Communication
- Debris Removal
- Delivery Appointment
- Deluxing
- Distribution center
- End-to-End Visibility
- Final Mile Delivery
- Floor Protection
- Guaranteed delivery Window
- Installation
- Job Completion Report
- Last mile logistics
- Order Tracking
- Packing Slip
- Pre-delivery Inspection
- Proof of delivery (POD)
- Reverse Logistics
- Room of Choice Delivery
- Stair Carry
- Threshold Delivery
- Unpacking
- Vehicle Inspection
- Visibility
- White Glove Carrier
- White Glove Independent Contractor
- White Glove Owner-Operator
- White Glove Service
- Zero-damage Commitment
Customer Communication
Proactive contact with the customer to provide updates, schedule delivery appointments, and address any concerns or special requests.
Example
A white glove delivery service sends the customer a text message with a tracking link, keeps them informed about the estimated delivery time, and calls them an hour before arrival to confirm the appointment and discuss any special instructions, such as navigating a narrow driveway or avoiding a specific room due to renovations.