Most deliveries are routine. The ones that aren’t are where customers end up with a bad experience. A piece won’t fit. Damage shows up ... continue reading

The sectional is in. The boxes are broken down. Your helper is already carrying the dolly back to the truck, and the customer has ... continue reading

The dresser slides into place against the wall the customer picked. It sits flush and looks solid. The anti-tip kit is still in its ... continue reading

The slate is on the dolly. The building elevator is right there. Then you read the plate on the wall and do the math. ... continue reading

You’re halfway up a narrow staircase with a dresser. Your helper says “okay” and you hear “go.” They meant “hold on.” The dresser shifts, ... continue reading

A customer calls the retailer two days after you set up a sectional. One arm has a gouge. They say it was there when ... continue reading

Big and bulky delivery is still a $10.63 billion market. It is also growing slower than it was. If you drive, lift, or lead ... continue reading

A new helper can cost you the account before lunch. Not because they are lazy. Because nobody told them what they are allowed to ... continue reading