About White Glove Carrier Network
White Glove Carrier Network makes online courses for white glove last mile delivery of big and bulky items, like furniture and large sports equipment. These courses are for every white glove delivery specialist, whether you’re new, thinking about getting into it, or have been doing it for a while.
We teach two things. Course 1 covers the concepts of the white glove specialist job. The job can sound simple, but you have to fully understand the concepts to do it 100% correctly. Course 2 is a standalone customer service course, because how you treat the customer is what sets a white glove specialist apart from a normal delivery driver.
White glove service means a perfect delivery plus a very good customer experience. That is what we teach.
Two Courses for White Glove Drivers and Helpers
WGCN provides two online training courses. You can buy one course or both. You pay one time and watch the self paced lessons on your phone, in English or Spanish. To keep them practical and engaging, we split each course into many short modules, about 2 minutes each, so you can learn on your phone between jobs and get straight to what matters.
The courses help you:
- Understand big and bulky last mile delivery.
- Learn core white glove service expectations.
- Strengthen customer service, safety, and handling practices.
- Protect the customer’s home and place each item with care.
- Talk with customers clearly and respectfully in their home.
WGCN courses are independent training. They are not a government license or permit.
What the Courses Cover
Professional White Glove Last Mile Course (23 modules): the concepts of the white glove specialist job. The job can sound simple, but you need to fully understand the concepts to do it 100% correctly.
The Gold Standard of Customer Service (15 modules): a standalone course on the customer service that sets a white glove specialist apart from a normal delivery driver.
The courses are made for:
- New drivers and helpers.
- Solo and owner operator drivers.
- Spanish speaking drivers and helpers.
- People who want to start a white glove job prepared.
- People who learn best on their phone.
Each course purchase is for one person.
Your Knowledge Hub for Industry Insights
White Glove Carrier Network is also a centralized resource for white glove delivery knowledge, operational best practices, and industry education. We provide resources that help individuals and carrier businesses stay informed in a specialized and demanding sector.
Our knowledge hub includes:
- Resources on FMCSA topics, safety protocols, and operational efficiency.
- Insights into last mile logistics and white glove delivery services.
- Guidance for improving professionalism, customer experience, and service quality.
- Practical education for handling big and bulky deliveries with care.
Our free blog and wiki help drivers and helpers keep learning between jobs.
Built for the People Doing the Work
Our courses are made for the drivers and helpers who carry the item into the customer’s home.
WGCN courses help you:
- Learn what the job expects before your first day.
- Learn white glove delivery standards.
- Build confidence in customer facing delivery work.
- Strengthen your professional reputation.
WGCN courses also help you:
- See the job from the customer’s point of view.
- Learn ways to protect the item and the home.
- Stay calm and professional when a problem comes up in the home.
- Support a more professional delivery operation.
A Commitment to Continuous Growth
We are committed to improving WGCN as the white glove delivery industry evolves. By listening to drivers, helpers and owner operators, we continue to improve our courses and free resources.
Our goal is to provide ongoing support for:
- Expanding knowledge in big and bulky last mile logistics.
- Navigating the everyday challenges of white glove delivery work.
- Promoting best practices for safety and customer service.
- Helping the industry work to higher standards.
Get Ready for Day One
Getting into white glove delivery?
Then take these courses to prep yourself for it, so you are set up to succeed from day one when you show up to work.
White Glove Carrier Network provides training resources for the white glove delivery specialists doing the work.